I’ve been using Google Business Profile for a while, too, and was surprised to see the chat and call history feature go missing. It’s frustrating when you rely on it for customer service and tracking communication. After some digging, I found that this change has been part of a larger update by Google to streamline and adjust features. The call and chat history may not be easily visible in the dashboard anymore, but there are still ways to access your data through other means or by reviewing your Google My Business settings. If you’re curious about what happened and how to navigate the new changes, I’d recommend checking out this article that explains the whole situation in detail. You can read "Google Business Chat and call history" here. Hopefully, it helps you figure out how to keep track of your customer interactions again!
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Thanks so much for the recommendation! I’ve been trying to figure out what happened with the Google Business Profile chat and call history, and I was struggling to find a good resource to explain it all. This article looks perfect, and it’s exactly what I needed.